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Karol:
Thank you for choosing our devices.
Please follow below advice to use the device:
Please check the Bluetooth version and function in your phone before connecting it with your device.
If there is any other issue in using the device, please feel free to contact us here: https://www.GearBest.com/about/contact-us.html
Our customer service will offer correct solutions if there can be photos and video provided to display the issue in detail.
Thank you for your support.
Best Regards,
GearBest.com
Aug 24,2018