No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: https://www.gearbest.com/about/payment-methods.html

GearBest primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).

Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. GearBest staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
You are covered by our 180 Day guarantee.
So if the product doesn't work, we'll help you send it back to our returns address.

If any product is faulty, you are protected under the GearBest Warranty.

1. Assuming the product is still in warranty and was not physically damaged, you can return it to GearBest and we will repair it, or give you an equivalent replacement product.
2. All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
3. Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to GearBest. In the case of sending back repaired or replacement items, GearBest pays the return shipping cost back to you.

GearBest Insurance Benefits
Your parcel will be guaranteed in the event of any loss or damage during the international delivery.
Gearbest will offer 2 options
- Resend the parcel for free ( if applicable)
- Refund the product and shipping fee

Compensation Process
For lost parcels compensation will be completed after confirming

1. The order was shipped at the right address
2. Local post office in the destination's country does not hold the parcel
3. The delivery deadline has been reached

If you receive an item physically broken, please contact us immediately here https://support.gearbest.com/ with clear pictures of the item its sku number and its package.We will open a claim with the shipper and offer a compensation accordingly.

GB wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.

Secure Payment: your financial information remain 100% private and secure all the time.
Easy-to-use Operation: You will become familiar with the user-friendly interface in less than a minute.
Smart Management: GB wallet is designed to help you manage and control your money easily and conveniently. Checking your transaction details, order history and more is effortless.
Free GB Points: If you choose to keep any refunds in your GB wallet, you will receive free GB points to save even more money.
Fast refunds: Refunds are prioritized for wallet holders and will be issued to your GB wallet within 1-2 business days.

Type 1 - I have enough GB wallet to pay the entire new order

1. Click your Shopping Cart;
2. Checkout by GB wallet
3. Input the GB wallet amount you want to use
4. Click "Place the order"
5. Order placed successfully.

Type 2 - My GB Wallet can pay part of my order

1. Click your Shopping Cart;
2. Checkout by GB wallet;
3. Input account balance of GB wallet;
4. Pay the balance by Paypal, Credit Card or other payment method;
5. Click "Place the order";
6. Order placed successfully

https://www.gearbest.com/about/gb-wallet.html

Yes. In order to ensure the security of your account, you must set up your secure transaction password first.

1.Reset Transaction Password

Enter the "Account Management" section of your GB Wallet. Click on "Reset Transaction Password", then input your new transaction password twice and submit the information.

2.Retrieve Transaction Password

Enter into "Account Management" of your GB Wallet, and click on "Retrieve Transaction Password";
Click on "Application Email Verification". We will send an email to your registered email address;
Carefully check your email inbox (including spam folder), and click the link that is displayed in the email;
Reset your new transaction password.

Yes. If you receive a payment refund, you may request to have the refund issued into your GB wallet. The new balance of your GB wallet can then be used for shopping other items.

If you choose to receive refunds into your GB wallet, you will earn the corresponding amount of GB points. This allows you to save even more money in future orders. For example, if you receive a $10 refund, you will earn 20 GB Points.

Every transaction operation will be conveniently recorded in your GB Wallet on the "Transaction Record" page. This shows all the corresponding information related to that transaction for your convenience.

Log into "My Account".
Enter into "My GB Wallet".
Set up "Set Transaction Password"
Confirm your settings, and start your rewarding GB Wallet journey.

Yes. Please kindly contact support center to get a refund for the Balance of GB Wallet

Note:

Refunds will be issued to Paypal within 3-7 days business days.
Refunds will be issued to Credit Card within 3-15 days business days.

At GearBest, our company vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations.

For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied.

GearBest holds its own inventory in secure state of the art warehouse facilities, we adhere to exceptional quality control processes and operate an extensive Customer Support Center offering multiple service channels.

Our professional servers and website are security scanned, authenticated and fully verified by Norton Secure from Norton on a daily basis to protect you online. Click on the official Norton trustmark to learn more. You can learn more on our Secure Shopping page. Shop with confidence at GearBest.

Log into " My Account " ;
Enter into " My Orders " ;
Once we have received your payment, all GearBest orders will show various order status stages before being shipped out.
Please check the meaning of these order status messages in the table below.

Type1 - Order Status List For Paid Orders

Order status	What it means
Paid	You have just paid your order successfully. What you can do : Please wait for a few minutes. Our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Processing	Your payment has been received. Generally, "processing" will take 3-10 business days* and includes 3 steps : 1. Receive and allocate stock to your order 2.Complete quality control for your items 3.Pack your items *For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch time: Ships with 7-15 days". What you can do : You can contact us to edit the address or the items if necessary
Partial Order dispatched	Some items of your order have been collected by the shipper while other items are still being prepared. What you can do : Dispatched items cannot be modified. However you can contact us to change the remaining items. We will send them out as soon as possible.
Dispatched	Your order has left our warehouse and has been collected by the shipper. What you can do : Please kindly wait, we will send the detailed delivery information by email.We can't edit the order at this point.
Partial order shipped	A part of your order has been sent out.You will receive your delivery soon. We will send the remaining items out as soon as possible. What you can do : For the item that are shipped items, you can: -Follow up the delivery based on the information indicated in your account -If you've chosen free shipping and haven't purchased a tracking number, we kindly ask to wait for your order 10-25 working days (low season). Kindly note that during peak season deliveries can be longer. Learn more about shipping here: https://www.gearbest.com/about/shipping-methods.html
Shipped Out	Your order has been sent out to you. What you can do : - Follow up your delivery based on the information indicated in your account. -If you've chosen free shipping and haven't purchased a tracking number, we kindly ask to wait for your order 10-25 working days (normal season). Kindly note that during peak season deliveries can be longer. Learn more about shipping https://www.gearbest.com/about/shipping-methods.html

Type2 - Order Status for Unpaid Or Inactive Orders

Order status	What it means
Continue To Pay	You have not paid your order yet. You are welcome to pay your order now. Unpaid orders with standard items are canceled after 24 hours, and with limited stock/time deals (e.g. flash sales and clearance) are canceled after 30 minutes.
Pending	You have attempted to pay us probably by PayPal e-check. At this time, we haven't received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. What you can do : For a faster process, please send us via the ticket center, your PayPal transaction ID or your bank receipt showing the payment has been successful.
Payment Authorized	The item is presale. You have authorized paypal to deduct money for this order. What you can do : 1. Please kindly wait. Once the goods are ready we will deduct your payment and ship the order. 2.If you want to cancel the order,please contact us through our Support Center.
Payment Failed	We haven't received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. What you can do : 1.If you still want the order, please send us a ticket via Support Center,our customer service will send an invoice to you to repay it. 2.If you want to cancel it,please contact us by clicking Support Center.
Cancelled	Your unpaid order is canceled What you can do : Please feel free to replace an order anytime.
Refunded	Your order has been refunded on our side. What you can do : For PayPal payment, please wait 3 to 7 working days for the transaction to appear on your account. As for credit card payment, refund will be completed within 7 to 25 working days depending on your service provider.

1.How to apply for a return (RMA) or aftersales services ?

You can request a return by applying for an RMA (Return Merchandize Authorization) once the order is delivered. Please refer to the specific warranty time-frame for your product.

2.What if I have not applied for an RMA but a Customer Service agent offered me an after-sale solution, where can I check my RMA status?

You can check R.M.A status in your account in the RMA list page.

3.I have selected my preferred RMA solution in “RMA Type”, will you follow my recommendation or offer alternatives?

Our Customer Service will follow your recommendation as long as it is applicable to your case according to our warranty policy.

4.What if after an RMA has been been issued, the product finally works and I do not need to return the item anymore. What do to then?

Please kindly inform our Customer Service via our Support Center. Our Customer Service will close the RMA application for you.

5.What if after an RMA has been been issued and I find out that there are more problems for other items in the same order?

You can apply for several types of RMA within one order. However, we will resolve all after-sales issues one by one. In other words, we will resolve the previous problem first then the second one, next. If you need after sales service for different orders at the same time, please submit a separate RMA request for each order.

1.Log in your Gearbest account.

2.Select the order for which you need after-service in “ My Orders”.

3.Click “My Tickets”, and enter the After-Sales Application Page.

4.Click “Submit Tickets” and submit an After-Sales Application.

5.In “Question type” select the “ Returns & Exchange”, then choose the secondary reason based on the product issue.

6.Please select the corresponding “RMA Type” according to the solution you prefer.

Return For A Refund

Return For Exchange

7.Fill in the order number and click ”search”. The ordered item(s ) will appear. Then select the item for which you need a RMA.

8.Fill in the “ Subject” and explain the item’s problem in details in “Message”.

9.Upload pictures and/or a video displaying the item’s issue. This will allow our Customer Service team to confirm the problem resolve it to your satisfaction for you faster.

10.Please input your contact information along with the verification code,then click “submit”.

1.Log in your Gearbest account.

2.Click “ My tickets” to enter the ticket page. If you have applied for a RMA on your own via the ticket system , please select the related ticket to follow the progress of your RMA application in “ Tickets “ as follows:

If you have not applied for an RMA but our Customer Service offered you RMA ,please check your RMA status in the RMA page as follows:

Once your RMA application has been submitted , the RMA Status will be “ RMA Application”.

Customer Service will contact with you within 24 hours to verify the product’s problem and to provide with an after-sales solution. Please check your ticket in your Gearbest account.

Once you have accepted our after-sales solution, our Customer Service will proceed with one of the following : refund ,exchange, repair or compensation (points).

1. Return Required.

Our customer service will review your RMA application.If the item return is required ,the RMA status will be updated as “Waiting For A Return”. Our return address and RMA form will appear online for your to return the product.

Please download and print the RMA form ,and put it in the package.

Note:

If you cannot print the RMA form, please add note in the package indicating the product name, order number, SKU number and the return reason. (This will allow us to identify your product and contact you when we received it). Returned item without any RMA form or note from you in the package will not be accepted.

Fragile products should be packed securely with a protective material such as foam to avoid damage in the return process.

Please return the item within 7 days after you have received RMA authorization to the indicated address online. Please fill in the tracking number online and click “submit” once you have shipped the item(s) back to us. This will enable us to track the progress of the packages return.

Note: Please make sure the tracking number is right before submitting. If the tracking is incorrect, the package will not be found and nor received by Gearbest.

The RMA status will become “Waiting To Receive Your Package” after you submit the tracking number. Gearbest will change the status to “RMA processing” once Gearbest receives and checks your returned package.

Our Customer Service will arrange either exchange, refund, repair or compensation (points) according to what was agreed in the tickets.

2.No return required

If no return is required, the RMA status will show“RMA processing” once our Customer Service has approved the RMA.

Our Customer Service will arrange either exchange, refund, repair or compensation (points) according to what was agreed in the tickets.

“RMA Processing” means that the Customer Service is handling your RMA. The status will be updated according to what was agreed in the tickets. Please review the following solutions:

1.Refund

The RMA status will be updated as “Completed” after the refund. Refund ID, Refund Amount and Refund time will be displayed so that customers can review easily their refund status in their payment account.

2.Exchange

The exchanged product tracking number and reshipment date will be indicated in your account once the reshipment has been arranged.

3.Compensation

The RMA will be updated as “Completed” after the compensation has been done. Customers can either see the updated points or coupons in your account within 24 hours.

4.Repair

5.Cancellation

The RMA status will be “Closed” if the issue was resolved in the tickets or if the customers canceled the RMA application.

1.How long will it take to get a response once I apply for an RMA ?

Customer Service will contact with you via Ticket system within 24 hours after the application. Please check the tickets in your Gearbest account. If the application does not need to be approved, the RMA status will be updated as “Processing” within 24 hours.

2.When do Ineed to return the item ?

Customers should return the parcel within 7 days once the RMA status has been updated to “Waiting For A Return”. Otherwise the RMA application will be closed automatically.

3.When will the returned package be received?

The exact length time depends both on the shipping methods that customers choose and the return address. The RMA status will become “RMA Processing” when Gearbest has received your package.

4.How long will it take for the status to change from “RMA process” to “Completed”? Please consider the following timeframes:

Please consider the following timeframes:

Refund:

For Paypal Account: 48 hours.
For Credit card Account: 10-14 business days.
The exact length of time is dependent on your card issuing bank.

Exchange:

In stock items :3-5 business days.
Out of stock items :7-15 business days.

Compensation ( Points or Coupon):

1-2 business days.

Repair:

7-14 business days.